First level help desk is no help; they suggest about everything (Firewall problem, upload while in safe mode, upload w/o media, etc) but problem still happens.
Help desk won't let me talk to developers, instead tell me to upload ftmb file into a Dropbox-like cloud storage area, send them an E-mail describing the problem and they will download and try to help.
This was 3 weeks ago and they haven't even downloaded the ftmb file from the cloud storage.
Any thoughts would be appreciated.
Source: http://boards.ancestry.co.uk/topics.software.famtreemaker/9151/mb.ashx
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